Privacy Policy

Effective Date: October 14, 2026  |  Last Updated: October 14, 2026

This Privacy Policy explains how Taylor Co LLC, doing business as TREIN Management and TRUCOM (“TREIN Management,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit https://treinmanagement.com (the “Website”), contact us, receive text messages from us, or use our security camera, low-voltage installation and construction, support, and billing services (together, the “Services”).

1. Information We Collect

Information you provide to us

• Contact information: name, company name, email address, mobile and other phone numbers, and service or billing address.
• Service information: details about your property, site, equipment, project requirements, service requests, appointments, and installation notes.
• Billing information: invoices, payment history, and payment details processed through our payment providers.
• Communications: messages, calls, emails, and text messages you exchange with us, including your SMS consent and opt-in records.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring pages, and the date and time of your visit.
• Cookies and similar technologies: small files used to keep the Website working, remember preferences, and understand how the Website is used. You can control cookies through your browser settings.

Information from others

We may receive information from property managers, general contractors, or business partners who refer you to us or request work at a site you are associated with.

2. How We Use Information

• Provide, schedule, install, maintain, and support the Services.
• Respond to inquiries, quote requests, and customer care and support requests.
• Send appointment, installation, and service updates.
• Send invoices, billing notices, and payment reminders.
• Follow up on sales inquiries with people who have asked to hear from us.
• Operate, secure, and improve our Website and Services.
• Comply with legal obligations and enforce our Terms & Conditions.

3. SMS / Text Messaging

If you provide your mobile phone number and consent to receive text messages from TREIN Management, we use your number to send messages related to customer care, technical support, appointment and installation updates, billing notices, and sales follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Our text messages are sent through our business communications provider, Aircall, which processes your number only to deliver messages on our behalf.

See the SMS Terms section of our Terms & Conditions for full program details.

4. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers: vendors who perform services for us, such as communications (including Aircall), payment processing, accounting, website hosting, and IT support. They may use your information only to provide services to us.
• Equipment manufacturers and subcontractors: when needed to install, activate, warranty, or support equipment at your site.
• Legal and safety: when required by law, subpoena, or court order, or to protect the rights, property, or safety of TREIN Management, our customers, or others.
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our business, subject to this Privacy Policy.
• With your consent: when you direct us to share information.

The sharing described in this section excludes text messaging originator opt-in data and consent, which will not be shared with any third parties.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and secure systems for storing customer and site information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep personal information for as long as needed to provide the Services, maintain business and tax records, resolve disputes, and meet legal obligations. SMS consent and opt-out records are kept as long as needed to honor your preferences and demonstrate compliance. When information is no longer needed, we delete or de-identify it.

7. Your Rights and Choices

• Access and correction: you may ask to see or correct the personal information we hold about you.
• Deletion: you may ask us to delete your personal information, subject to records we must keep by law.
• Text messages: reply STOP to any message to stop receiving texts, or contact us using the details below.
• Email: use the unsubscribe link in any marketing email or contact us.
• Cookies: adjust your browser settings to refuse or delete cookies.

Depending on where you live, you may have additional rights under applicable state law. To make a request, contact us at matt@treinmanagement.com. We will verify your request and respond within the time required by law.

8. Children’s Privacy

Our Website and Services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Third-Party Links

Our Website may link to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last Updated” date above. Material changes will be communicated as required by law.

11. Contact Us

© 2026 Taylor Co LLC (DBA TREIN Management, TRUCOM)  |  1464 Wesley Rd, Bon Aqua, TN 37025